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Refund and Returns Policy – PIXELHATO

Effective Date: December 25, 2025
Expiration Date: December 25, 2025
Business Name: PIXELHATO
Business Address: 1422 Bunce Rd, Frewsburg, NY 14738
Contact Email: info@pixelhato.net
Phone: (716) 569‑5214
Website: www.pixelhato.net

At PIXELHATO, we are committed to your satisfaction and want you to be completely happy with your sportswear and athletic gear purchase. If, for any reason, you are not fully satisfied with your order, we offer a simple, transparent Refund and Returns Policy.

Please read through the following guidelines to understand the process for returns, refunds, exchanges, and other related concerns.

1. Overview of Returns and Refunds 🔄

This policy applies to all products purchased directly from PIXELHATO through our official website at www.pixelhato.net. It is valid for all purchases made on or after December 25, 2025.

We accept returns within 30 days of delivery for most new, unused items in their original packaging. Items must be in resalable condition, with all original tags attached.

2. Return Eligibility ✔️

To qualify for a return, the following conditions must be met:

  • The item must have been purchased from the official PIXELHATO website.

  • Returns must be initiated within 30 calendar days from the delivery date.

  • The item should be unworn, unwashed, and undamaged, in its original condition with all tags and packaging intact.

  • A valid proof of purchase (order number, receipt, or email confirmation) is required.

3. Items Not Eligible for Return 🚫

The following items cannot be returned:

  • Final sale or non-returnable items

  • Worn, altered, or washed products

  • Undergarments, socks, and swimwear (due to hygiene reasons)

  • Gift cards or promotional items

  • Custom-printed or personalized merchandise

  • Items damaged due to misuse or customer negligence

If your return does not meet these conditions, it may be denied or a partial refund may be issued.

4. How to Return an Item 📦

To begin a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at info@pixelhato.net or call (716) 569‑5214 with your order number and reason for return.

  2. Receive Instructions: We will send you return instructions, including the return address and a Return Authorization (RA) number.

  3. Pack Your Item: Return the item in its original packaging with the RA number and receipt.

  4. Ship the Package: Return shipping is at the customer’s expense, unless the item is defective or incorrect. Use a trackable shipping method for your protection.

Processing Time: Allow 5–7 business days for us to process your return once we receive it.

5. Refund Process 💸

After we inspect your returned item, we will notify you of your refund status. If approved, your refund will be processed as follows:

  • Refunds will be issued to the original payment method (credit card, PayPal, etc.).

  • Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to an error on our part.

  • A restocking fee may apply in certain cases, which will be communicated in advance.

6. Exchanges 🔄

We offer free exchanges for eligible items within 30 days of delivery. If you received an incorrect size, color, or a defective item, we will cover the shipping cost for the replacement.

To request an exchange:

  • Contact our team at info@pixelhato.net with your order number and details about the item you’d like to exchange.

  • Specify the replacement item, size, or color.

  • We will provide instructions and, if applicable, a prepaid return shipping label.

7. Defective or Incorrect Items ⚠️

If you receive a defective, damaged, or incorrect item, notify us within 7 days of delivery. To help us expedite the process:

  • Provide a clear photo of the item and the issue.

  • Include your order number and contact information.

We will either issue a full refund or ship a replacement item at no cost to you. Claims made after 30 days may not be eligible for a refund or replacement.

8. Return Shipping Fees 🚚

Customers are responsible for return shipping, except under the following circumstances:

  • The item is incorrect, defective, or damaged.

  • You are requesting an exchange due to our error.

  • We have provided a prepaid return label.

For general returns (e.g., size issues or change of mind), customers must cover the return shipping costs. We recommend using a carrier that offers tracking and insurance.

9. Late or Missing Refunds ⏳

If you haven’t received your refund after 10 business days:

  • Check your bank account again.

  • Contact your credit card company or payment service.

  • Reach out to your bank, as processing may take additional time.

If you still haven’t received your refund after following these steps, please contact us at info@pixelhato.net.

10. Cancellations ❌

Orders may be canceled within 2 hours of placement for a full refund. If the order has already been processed and shipped, you’ll need to follow our standard return procedure.

To cancel an order, please contact us as soon as possible at (716) 569‑5214 or via email.

11. International Returns 🌍

Currently, PIXELHATO only accepts returns for domestic U.S. orders. International orders are considered final sale, unless the item is defective or we shipped the wrong product.

If you’re an international customer and encounter issues, please reach out, and we will work towards a reasonable solution.

12. Promotions and Bundled Offers 🎁

If you purchased items as part of a bundle or promotion (e.g., Buy One Get One):

  • Returning one item may affect the promotion and refund calculation.

  • Any discounted or free item must also be returned in unused condition.

For full details, please contact our customer support team.

13. Policy Updates 🔄

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with the revised effective date. We encourage customers to review this policy periodically.

Your continued use of our website or services after an update constitutes your acceptance of the revised terms.

Need Help? Contact Us!

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:

PIXELHATO – Specializing in Sportswear
📍 1422 Bunce Rd, Frewsburg, NY 14738
📧 info@pixelhato.net
📞 (716) 569‑5214
🌐 www.pixelhato.net

We’re here to ensure that your experience with PIXELHATO is as smooth and enjoyable as possible!