Shipping Policy – PIXELHATO

Effective Date: December 25, 2025
Expiration Date: December 25, 2025
Business Name: PIXELHATO – SPECIALIZING IN SPORTSWEAR
Business Address: 1422 Bunce Rd, Frewsburg, NY 14738
Contact Email: info@pixelhato.net
Phone: (716) 569‑5214
Website: www.pixelhato.net

Thank you for choosing PIXELHATO, your trusted source for high-quality sportswear and athletic apparel. Our goal is to provide you with a smooth, efficient, and reliable shipping experience. Below, you’ll find all the information you need regarding shipping procedures, fees, delivery timelines, and more.

By placing an order through www.pixelhato.net, you agree to the terms outlined in this policy. Please take a moment to review it carefully.

1. Shipping Coverage and Availability 🌍

We’re proud to ship to a wide range of destinations:

1.1 Domestic Shipping (U.S.)

We ship to:

• All 50 U.S. states

• P.O. Boxes (via USPS only)

• APO/FPO/DPO addresses (military addresses)

1.2 International Shipping

We currently offer shipping to select international locations. Availability will be shown during checkout.

Note: International customers are responsible for any customs duties, taxes, and import fees charged by their local governments.

2. Order Processing Time 🕒

After your order is placed, we aim to process it as quickly as possible:

2.1 Standard Processing

Orders are processed Monday through Friday, excluding public holidays. The typical processing time is 1–3 business days.

Orders placed after 3 PM EST will be processed on the next business day.

2.2 High-Volume Periods

During peak shopping seasons, sales events, or new product launches, processing may take an additional 2–3 business days. We appreciate your patience during these times!

3. Shipping Methods and Delivery Estimates 🚚

We partner with reliable shipping carriers to ensure timely and safe delivery:

Note: Delivery times exclude order processing time.

4. Shipping Costs 💸

Shipping fees are calculated based on the weight of your order, shipping method, and destination.

4.1 Domestic Shipping Rates

• Orders over $75 USD: Free Standard Shipping

• Orders under $75 USD: Flat rate of $6.95

• Expedited Shipping: Starting from $14.95

• Overnight Shipping: Starting from $24.95

4.2 International Shipping Rates

Rates for international shipments vary based on destination and shipping method. Shipping costs are calculated at checkout, and you will be able to view the total before confirming your order.

Note: International customers are responsible for any customs duties or taxes upon delivery.

5. Order Tracking 🔍

Once your order ships, we’ll send you a confirmation email with your tracking number and the carrier details. You can track your order via the carrier’s website or through your PIXELHATO account.

5.1 Tracking Support

If your tracking number hasn’t updated after 48 hours, please reach out to us at info@pixelhato.net.
Please allow 24 hours for tracking information to be updated after your order ships.

6. Shipping Delays and Exceptions ⚠️

While we strive for timely deliveries, delays may occur due to the following reasons:

• Weather disruptions

• Natural disasters

• Customs delays (for international shipments)

• Incorrect or incomplete shipping information

• Carrier delays during peak seasons

PIXELHATO is not responsible for delays caused by external factors, but we are committed to assisting you in resolving any issues promptly.

7. Address Accuracy and Undeliverable Packages 📬

7.1 Responsibility for Accurate Address Information

Please double-check your shipping address during checkout. PIXELHATO is not responsible for delivery issues due to incorrect or incomplete addresses.

7.2 Undeliverable Packages

If a package is returned due to:

• Incorrect address

• Failed delivery attempts

• Refused delivery

We will contact you to verify the address. You can choose to:

• Pay an additional fee for reshipment

• Receive a refund minus the original shipping and return costs

8. Lost or Stolen Packages 🏠

If your package is marked as Delivered but you haven’t received it:

1. Check with family members or neighbors.

2. Inspect your delivery area.

3. Wait 24 hours for possible delayed tracking updates.

4. Contact your local post office or carrier.

If you still cannot locate your package, contact us at info@pixelhato.net. While PIXELHATO is not responsible for lost or stolen packages marked as delivered, we’ll do our best to assist you.

9. Pre-Orders and Backordered Items ⏳

If you order a Pre-Order or Backordered item:

• Your order will ship once the product is restocked.

• Estimated shipping dates will be shown on the product page.

• You can cancel pre-orders anytime before shipment by contacting our support team.

Orders with both in-stock and pre-ordered items may be shipped separately for faster delivery.

10. Shipping Promotions and Free Shipping Offers 🎁

PIXELHATO occasionally offers promotions such as free or discounted shipping. These promotions may include:

• Minimum order thresholds

• Limited-time offers

• Eligible regions or products

Such offers cannot be combined with other discounts unless explicitly stated.

11. Multiple Shipments 📦

If your order is shipped in multiple packages (due to product availability or warehouse location), you will receive separate tracking numbers for each shipment. You will not be charged extra for multiple shipments.

12. Environmentally Friendly Packaging 🌱

We are committed to sustainability. PIXELHATO uses eco-conscious packaging materials, including biodegradable mailers and recycled cardboard boxes, whenever possible.

13. Shipping Policy Updates 🔄

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on this page unless otherwise noted. We recommend reviewing this page periodically to stay informed about any updates.

14. Need Help with Shipping? 📞

If you have any questions or need assistance with your order, tracking, or shipping status, please contact us:

PIXELHATO – SPECIALIZING IN SPORTSWEAR
📍 1422 Bunce Rd, Frewsburg, NY 14738
📧 info@pixelhato.net
📞 (716) 569‑5214
🌐 www.pixelhato.net

Our customer support team is here to ensure you have the best shipping experience!